Terms & Conditions for Using the 299b Platform

1 Introduction

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and 299b ("the Platform", "we", "us", "our") governing your access to and use of the website located at https://299b.vu and all associated services, products, features, and content made available through it.

By accessing or using any part of the 299b platform — including browsing the website, creating an account, depositing funds, placing bets, participating in promotions, or using any casino or sports-betting feature — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

These Terms should be read in conjunction with the 299b Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of this Agreement.

2 Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal account registered by a User on the 299b platform, used to access betting, casino, and payment services.
• "Balance" means the total funds held in a User's 299b account wallet, denominated in Bangladeshi Taka (BDT).
• "Bet" / "Wager" means any stake placed by a User on a sporting event outcome, casino game result, or any other event offered on the platform.
• "Bonus Funds" means any promotional or bonus credit added to an account that is subject to wagering requirements before withdrawal.
• "KYC" means Know Your Customer verification — the process by which 299b confirms a User's identity and eligibility.
• "Platform" means the 299b website, mobile web application, and all digital services accessible at https://299b.vu.
• "Services" means all betting, gaming, casino, payment, customer support, and promotional services offered by 299b.
• "BDT" means Bangladeshi Taka, the official currency of Bangladesh, denoted by the symbol ৳.

3 Eligibility

3.1 Age Requirement

Use of the 299b platform is strictly restricted to individuals who are 21 years of age or older. By registering an account or using any Service, you represent and warrant that you meet this age requirement at the time of registration and at all times during your use of the platform.

3.2 Geographic Restrictions

The 299b platform is operated with the Bangladesh market as its primary target audience. It is your sole responsibility to determine whether accessing and using the Services is lawful in your jurisdiction. 299b makes no representation that its Services are appropriate or available for use in any specific location outside its intended market.

3.3 Personal Capacity

By using 299b, you confirm that you are acting on your own behalf, not as an agent or representative of another party. You further confirm that you have the full legal capacity to enter into a binding contract and that your use of the platform is for personal entertainment only — not for professional, commercial, or any other third-party purpose.

4 Account Registration

4.1 One Account Policy

Each individual is permitted to hold only one registered account on the 299b platform. Creating multiple accounts — whether using the same or different personal details, payment methods, or devices — is a material breach of these Terms and will result in the closure of all associated accounts and the forfeiture of any balances held therein.

4.2 Accuracy of Information

You are required to provide accurate, current, and complete information during the registration process and to update that information promptly if it changes. This includes your full legal name, date of birth, residential address, and contact details. 299b reserves the right to suspend or terminate any account where information is found to be false, misleading, or incomplete.

4.3 Account Verification (KYC)

299b may at any time request documentation to verify your identity, age, and payment method ownership. Acceptable documents typically include a valid National Identity Card (NID), passport, or driver's licence. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account restriction, suspension, or closure.

4.4 Account Security

You are solely responsible for maintaining the security and confidentiality of your account login credentials, including your username and password. You must not share your account credentials with any other person. 299b accepts no liability for any losses arising from unauthorised access to your account resulting from your failure to keep your credentials secure. You must notify 299b immediately at [email protected] if you suspect any unauthorised access to your account.

5 Deposits & Payments

5.1 Accepted Payment Methods

299b currently accepts deposits via the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may change without prior notice. Minimum deposit amounts and processing timelines vary by method.

5.2 Currency

All deposits, wagers, bonuses, winnings, and withdrawals on the 299b platform are denominated exclusively in Bangladeshi Taka (৳ BDT). 299b does not accept deposits in foreign currencies. Any currency conversion required is the sole responsibility of the payment provider used by the User and may incur fees not charged by 299b.

5.3 Deposit Integrity

You may only deposit funds from payment accounts that are registered in your own name. Deposits from third-party payment accounts are strictly prohibited. 299b reserves the right to request proof of ownership of any payment method used and to withhold withdrawals pending such verification.

5.4 Minimum Deposit

The minimum deposit amount is ৳500 per transaction. Deposits below this threshold will not be credited to your account. Maximum deposit limits may also apply based on your account tier, verification status, and the payment method selected.

6 Withdrawals

6.1 Eligibility to Withdraw

Withdrawals are available to verified account holders only. You must have successfully completed KYC verification before your first withdrawal request is processed. 299b may impose additional verification requirements on high-value withdrawal requests at its discretion.

6.2 Wagering Requirements on Bonuses

Bonus funds and any winnings generated from bonus funds are subject to specific wagering requirements before they become eligible for withdrawal. The applicable wagering requirements, minimum odds, and eligible game contributions are specified in each individual promotion's terms at the time the bonus is claimed.

6.3 Processing Timelines

Withdrawal requests are typically processed within 24–72 hours of submission, subject to verification checks. 299b does not guarantee specific processing timelines and bears no liability for delays caused by payment processors, banking systems, or regulatory requirements.

6.4 Withdrawal Limits

Minimum withdrawal amounts and daily or weekly withdrawal limits may apply. These limits are communicated within your account dashboard. 299b reserves the right to stagger large withdrawals across multiple payments without prior notice.

7 Bonuses & Promotions

299b may offer welcome bonuses, reload bonuses, free bets, cashback offers, and seasonal promotions from time to time. Each promotion is subject to its own specific terms and conditions, which take precedence over these general Terms in the event of any inconsistency.

• Bonuses are issued at the sole discretion of 299b and may be modified, suspended, or withdrawn at any time.
• Only one welcome bonus is available per player, per household, per IP address, and per device.
• Abuse of promotions — including but not limited to creating multiple accounts to claim bonuses repeatedly — will result in account termination and forfeiture of all associated funds.
• 299b reserves the right to reclaim any bonus funds issued in error or as a result of a technical malfunction.
• Bonus funds cannot be transferred, exchanged for cash, or combined with other bonuses unless explicitly stated in a specific promotion's terms.

8 Betting Rules

8.1 Placement of Bets

All bets placed on the 299b platform are final once confirmed by the system. You are responsible for ensuring the accuracy of any bet before confirmation. Requests to cancel or amend confirmed bets will not be accepted, except where a market is voided at the discretion of 299b.

8.2 Void Markets

299b reserves the right to void any bet or market in circumstances including, but not limited to: match abandonment, technical errors in odds display, data feed failures, evidence of match fixing, or events falling outside the scope of the market definition. Stakes on voided bets are returned to the player's account balance.

8.3 Minimum and Maximum Stakes

Minimum and maximum bet limits apply to all markets and are displayed at the point of bet placement. These limits may vary by sport, market type, event, and account status. 299b reserves the right to adjust bet limits for individual accounts at its discretion, particularly where patterns of exploitation are identified.

8.4 Palpable Errors

In the event that odds or game outcomes are published as a result of a manifest error — whether human or technical — 299b reserves the right to cancel any affected bets and refund stakes to the relevant accounts. Winnings generated from palpably incorrect odds will not be paid out.

9 Prohibited Conduct

The following conduct is strictly prohibited on the 299b platform. Any breach may result in immediate account suspension, permanent account closure, and the forfeiture of all funds held in the account:

• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using automated software, bots, scripts, or any other mechanism to place bets or interact with the platform in a non-human manner.
• Engaging in collusion with other players to manipulate game outcomes or exploit bonus structures.
• Money laundering, fraud, or any activity that may constitute a criminal offence under Bangladeshi or international law.
• Attempting to gain unauthorised access to any part of the 299b platform or another user's account.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage; any winnings derived from such exploitation will be voided.
• Opening or operating an account on behalf of a third party.
• Reverse engineering, decompiling, or otherwise attempting to extract source code or proprietary algorithms from the platform.

10 Intellectual Property

All content on the 299b platform — including but not limited to logos, trademarks, graphics, user interface designs, software, text, images, audio, and video — is the exclusive intellectual property of 299b or its licensed content partners, and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the platform for personal, non-commercial purposes only. This licence does not permit you to copy, reproduce, distribute, modify, publicly display, or create derivative works from any content on the platform without the prior written consent of 299b.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi is subject to those studios' respective intellectual property rights and licensing terms.

11 Limitation of Liability

To the fullest extent permitted by applicable law, 299b and its officers, directors, employees, partners, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the platform, including but not limited to:

• Loss of funds resulting from technical failures, service interruptions, or connectivity issues.
• Losses arising from unauthorised access to your account due to your failure to secure your credentials.
• Inaccuracies in live data feeds, odds displays, or game results caused by third-party data providers.
• Decisions made on the basis of information published on the platform that subsequently proves to be incorrect.

The platform is provided on an "as is" and "as available" basis. While 299b endeavours to maintain continuous service availability, it does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components.

12 Privacy & Data

299b collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at 299b.vu/privacy-policy. By using the platform, you consent to the collection and processing of your personal data as described in that policy.

All data transmissions between your device and the 299b platform are protected by 256-bit SSL encryption. 299b does not sell personal data to third parties. Data may be shared with payment processors, KYC verification partners, and regulatory bodies only as necessary to operate the platform and comply with applicable obligations.

13 Responsible Gaming

299b is firmly committed to responsible gaming. Gambling is intended to be an enjoyable leisure activity. If gambling ceases to be enjoyable, or if you feel that it may be having a negative impact on your finances, mental health, or personal relationships, you are encouraged to use the responsible gaming tools available in your account settings, including deposit limits, session time reminders, cooling-off periods, and self-exclusion.

299b operates a strict 21+ only policy. Any user found to be under 21 years of age will have their account permanently closed and all associated winnings voided.

14 Termination

14.1 Termination by 299b

299b reserves the right to suspend, restrict, or permanently close any account at any time, with or without notice, if it reasonably believes that a User has breached these Terms, engaged in fraudulent activity, poses a risk to the integrity of the platform, or for any other reason determined by 299b in its sole discretion.

14.2 Termination by the User

You may close your account at any time by contacting support at [email protected]. Upon account closure, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to you via your verified payment method, subject to standard processing timelines and any outstanding verification requirements.

14.3 Effect of Termination

Upon termination of your account — whether initiated by you or by 299b — all licences and rights granted under these Terms immediately cease. Sections relating to intellectual property, limitation of liability, and governing law survive termination of the Agreement.

15 Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the applicable laws in force at the time of the dispute. 299b does not make any specific representations regarding the enforceability of these Terms in any particular jurisdiction and encourages all users to seek independent legal advice if required.

Any formal dispute that cannot be resolved through the 299b customer support process should be submitted in writing to [email protected]. 299b will endeavour to acknowledge all formal disputes within 5 business days and to provide a substantive response within 30 business days.

16 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the 299b platform, please contact our support team using the details below. All support communications are handled in English.

299b is committed to resolving all user enquiries in a fair, transparent, and timely manner. We value every player's experience and take all feedback seriously.